You are, of course, free to call us on our toll free number to discuss your test results or our procedures or to go over anything that you may have questions about. Our toll free number is 855-588-6958. You can rest easy knowing that, unless you email us or leave us a voicemail that specifically requests us to contact you by phone, that we will never reach out to you in any way except through email.
We follow HIPAA guidelines. HIPAA stands for the Health Insurance Portability and Accountability Act. It was signed into law in 1996. It covers lots of topics, but the ones that are germane to your dealings with us regard your privacy. There are a number of legal safeguards in place that guarantee the confidentiality of your results. For a more detailed explanation of HIPAA's Privacy Rule, you can take a look at the government's official website on the subject here: https://www.hhs.gov/hipaa/for-professionals/privacy/
In addition to abiding by legal confidentiality requirements, STD Aware also uses the most up to date and sophisticated data protection techniques available. Some of them have been privately developed specifically for use on our website alone. This was done at great cost to us. That is how obsessive we are about patient privacy. Our records will not be compromised. We are constantly updating the back end of our website to ensure that intruders will never gain access to any of our patient records. We are closely watching our patient data around the clock. Your information is safe with STD Aware.