Complete Discretion
All conversations, whether by phone or email, are kept strictly confidential, private, and secure.
In the event that a test result comes back positive for having an STD, one of our board-certified physicians may attempt to reach out to the patient on the phone for a free post-test consultation. To find out more about no-cost medical consultation services offered by STDAware, click here.
All other communications between patients and STDAware are conducted via email unless it is specifically requested, in an email or voicemail, that we contact you by phone.
Of course, you are always free to call us. Our Toll Free Number Is: 855-588-6958
Our knowledgeable and compassionate advice counselors are available by phone, anytime, to go over testing options, results, or other STD-related questions.
Contact us: customerservice@stdaware.com
Privacy Protection
The United States Department of Health and Human Services (HHS) issued the Privacy Rule to establish the Health Insurance Portability and Accountability Act (HIPAA) in 1996. The Privacy Rule is designed to ensure that individuals’ health information is protected, allowing only the required personal health information to be shared with the proper healthcare parties. All forms of individual identifiable health-related information, whether electronic, paper or, oral is protected under this rule.
To learn more about HIPAA visit our blog at: https://www.stdaware.com/blog/keeping-your-private-parts-private/
Or the official government website: https://www.hhs.gov/hipaa/for-professionals/privacy/
Security
Clients and patients of STDAware can have one less thing to worry about when it comes to their privacy. In addition to being vigilant and compliant with all the legal standards, STDAware has gone to great lengths and cost to ensure all data is securely stored.
We use the state of the art Norton Symantec Secure Site Pro 256-bit Extended Validation SSL certificate, issued by DigiCert, and secured with SHA-256 elliptical curve cryptography. This means that any data shared between STDAware servers and client computers, such as identification, medical records, and billing data, is secure, private, and confidential.
Users can rest assured that their information is kept safe and is never shared.
STDAware.com is also certified by McAfee Secure, which means that our site is tested and certified as being free of “malware, viruses, phishing attacks, and other things that can harm you and your computer.” Additionally we offer up to $100,000 identity protection for all of our patients and customers.
